Email wakecall888@gmail.com. We reply within 2 business days, and within 24 hours for anything involving safety.
Open wake-ups carry no promise from any one person — that is why WakeCall always sets a backup alarm on your own device as well. If that alarm didn't ring either, open You › Settings › Will you be woken?, which checks every iOS setting that can silence it and tells you which one is wrong.
On iOS 26 and later WakeCall schedules a real system alarm that rings through silent mode and Focus, exactly like the Clock app — grant the alarm permission and it just works. On earlier versions it falls back to a notification, which Focus won't block but the ring/silent switch will. The same screen explains which case you're in.
Settings › your name › Subscriptions on your device. Refunds are handled by Apple: support.apple.com/billing.
You › Settings › Delete my account. It is immediate and permanent.
Report them from the call screen or the chat's … menu. They are blocked instantly and never told who reported them. See our community guidelines.
來信 wakecall888@gmail.com。我們在 2 個工作天內回覆；涉及安全的事項 24 小時內回覆。
開放式叫醒沒有任何單一個人的承諾 —— 這正是 WakeCall 一定會同時在你手機上設定備用鬧鐘的原因。 如果連備用鬧鐘也沒響，請打開「你 › 設定 › 你叫得醒嗎？」， 它會檢查每一個可能讓鬧鐘靜音的 iOS 設定，並告訴你是哪一個出問題。
在 iOS 26 以上，WakeCall 會排定一個真正的系統鬧鐘，能穿透靜音模式與專注模式， 和「時鐘」App 一樣 —— 只要允許鬧鐘權限就會生效。更舊的版本會退回成通知， 專注模式擋不住它，但響鈴／靜音開關可以。同一個畫面會說明你屬於哪一種情況。
在裝置的「設定 › 你的名字 › 訂閱項目」。退款由 Apple 處理： support.apple.com/billing。
你 › 設定 › 刪除我的帳號。立即且永久生效。
在通話畫面或聊天的「⋯」選單檢舉。對方會立即被封鎖， 而且永遠不會知道是誰檢舉的。請參閱我們的社群守則。